How it Works

step 1


You seek support to live a better life at home



You seek at-home support for a loved one

step 2

Connect with your Care Concierge

Get to know your Care Concierge via phone, email, video call, or in-person
Step 3

Understand you or your loved one’s care needs and preferences.

Your Care Concierge will begin by conducting a thorough needs assessment, which will include a detailed history, as well as some of the challenges you or your loved ones have faced in attempting to seek care and support.

Step 4

Create a personalized care plan.

Your Care Concierge will meet with you and your loved ones to create a personalized plan, which includes consideration of your preferences.
Step 5

Advocate to find you the best care.

Your Care Concierge will work with the Local Health Integration Networks (LHINs) and care agencies to advocate for various government-funded and private services on your behalf, maximizing the care options available for you or your loved ones.
Step 6

Negotiate on your behalf.

Your Care Concierge will negotiate with service providers on your behalf to ensure that we maximize the free services that are available to you, or find the most cost-effective private service options.
Step 7

Share relevant care information with your loved ones.

With your consent, your care concierge team will share feedback from your services with those designated in your “Circle of Care”. This could include family, friends and even members of your medical care team, such as your family physician.

Connect and find out what your personal Care Concierge can do for you today!

Find out what your personal Care Concierge can do for you or your loved one today!

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